Tyrone Van Stade, Business Analyst at Old Mutual, shares his training experience having recently completed the Modelling Business Processes course.
Here’s what Tyrone had to say about his training experience:
Tell us a bit about yourself and your background, both personally and professionally.
Originally from Elsies River, I now reside in Bellville. I matriculated from Elsies River Senior Secondary in 1998 and furthered my tertiary education at Torque IT where I completed my Masters in Network Engineering Diploma. After completion of my studies, I worked at SAB Miller for 2 years as a Systems Support Engineer and then had a short stint (5 months) at Sanlam as a Technology Consultant.
Having joined Old Mutual in 2007 as a Desktop Support Specialist, I was promoted to Information Technology Consultant 2 years later. In 2011 I was promoted to the position of business analyst where I am thoroughly enjoying taking part in strategic initiatives that will help to shape the future of the organisation.
How and why did you become a Business Analyst?
Whilst doing desktop support I consistently found myself thinking outside the box, and
… I felt the need to affect change at a level where I could affect change at a more influential level.
Merely solving problems once they were discovered was no longer enough. I needed to be involved in preventing the problem and finding more long term solutions to existing business problems, as opposed to just finding short term fixes to ensure that ‘business as usual’ could continue.
My desktop support days did assist me in hitting the ground running, because I already had a good understanding of the IT systems and root cause analysis.
What aspects of being a Business Analyst are you most passionate about and why?
As a Business Analyst I play a critical role in advising the organisation of any potential pitfalls and identifying solutions on how to mitigate those pitfalls.
I love solving problems, and as a business analyst I am involved in that considerably.
I am also involved in the on-boarding of new technology, because my business analysis skill-set enables me to thoroughly analyse and assess the impact to the organisation to pre-empt any problems that may arise.
What area of your work challenged you that has now been solved by completing the course?
What stood out for me in particular was Task Analysis.
With task analysis the importance of giving performance feedback cannot be over-emphasised. Failure to give feedback could result in an employee doing the wrong thing over and over again, without knowing.
It is important that feedback is specific and constructive for it to serve the desired purpose. Failure to perform a task accurately should also be stressed because failure of execution may have consequences elsewhere in the value chain which need to be managed.
What was the most valuable learning on the course – did you have an AHA moment?
My AHA moment on the course arrived when it dawned upon me that process measures relate to delivering customer satisfaction and are derived from the customer’s value requirements.
Having been a business analyst for 7 years it is easy to sometimes forget the basics, and to me this was the most critical aspect of the course.
And beyond that there were many things that I took from the course regarding business process design, implementing business process change, and measuring and managing business processes — all of which have proved invaluable to me considering the amount of business change that the organisation is currently going through.
What other benefits did you get from this course?
As a Business Analyst you are the change agent within the organisation and constantly have to deal with change.
The course broadened my thinking to consider factors in both the external and internal business environment, and it was valuable to understand the forces that support change as well as those that oppose change.
Would you recommend this course to a colleague, if so why? What would you tell them?
I would definitely recommend this course. As a business analyst you play a key role in facilitating business requirements through to their IT solution, and this course goes a long way to helping you facilitate business delivery and enable a smoother project implementation.
In fact, Modelling Business Processes is relevant to many more occupations beyond that of a business analyst. We often deal with Business Owners and Subject Matter Experts (SMEs) in our day-to-day activities and they would benefit hugely from the insight given in this course.
What did you enjoy most about the BCMG training experience?
It was a great experience. The course trainer was knowledgeable, fun and professional — he was open to answer any questions directed his way and kept the sessions running smoothly.
Are you planning on taking any more courses with BCMG in the future? If so, which ones and why?
Yes, I would definitely consider taking more courses at BCMG.
Next I’ve got my eye on the Certificate in Commercial Awareness or the Certificate in Benefits Management and Business Acceptance!
Commercial Awareness, because I think that it is key for business analyst’s to fully understand the organisations in which we work — especially organisational behaviour and culture, which would help me improve my stakeholder management.
It is also important to understand the financial aspects of the organisation and track the benefits, which were touched on in the Modelling Business Processes course, by knowing how and when they will be measured — to ensure that the project was successful.
If you want to follow in Tyrone’s footsteps and earn yourself an IIBA endorsed certificate from the premier business analysis training programme in South Africa, download the BCS Certificate in Modelling Business Processes information pack now.