BUSINESS CHANGE ACADEMY PRESENTS
Certificate In Modelling Business Processes
Next course starts 27 May 2019
2 Days (INCL. examination)
PDs / CDUs
14 Professional Development Hours
R 11450 (ExcL. VAT)
Why this course?
In order to deliver radical and beneficial change, business analysts must be able to identify, evaluate and improve business processes.
The use of modelling techniques facilitates a methodical and effective approach to defining change requirements. This allows public and commercial sector organisations to achieve significant improvements in the efficiency of their operations and the effectiveness of their product and service delivery. This course will help business analysts deal with these challenges. It will equip delegates with the process modelling skills that are fundamental to the successful improvement of the business.
At the end of the course delegates may sit an examination to attain the BCS Certificate in Modelling Business Processes.
What will you learn?
The Modelling Business Processes course is designed for people who want to learn a range of business process modelling and analysis techniques, know how they are best used and identify exactly when to use them.
On completing this course you will be able to:
- Identify and model core business processes at an organisational level
- Identify and model business processes at the process level
- Define the events that trigger the business processes
- Identify the outcomes from the business processes
- Model the actors, tasks and process flows that comprise a business process
- Analyse the tasks within a business process
- Identify the business rules applied within tasks
- Analyse the performance issues of individual tasks
- Identify the performance measures applied within a business process
- Analyse and improve business processes
Want to know more?
Download the Modelling Business Processes Course Brochure (PDF) and leave your details to receive related course news and updates.
Course syllabus, structure and modules
Context for business process modelling
Benefits of process modelling; organisational view; business environment; types of customer; value chain analysis and value propositions
Managing and measuring processes
Organisation vs. customer expectations; customer value expectations; departmental and process measures; performance management
Modelling the business processes
‘As is’ business process models; business events and business rules; outcomes from business processes; timescales; business process measures
Process improvement and redesign
Redesigning business processes; process problems; process redesign patterns; human dimension; to-be business process models;
Documenting and analysing tasks
Identifying tasks; documenting tasks; defining steps in the task; decisions and business rules; task performance measures
Implementation strategies; planning and supporting the transition; organisation design; people issues; procedure design; managing change
Human aspects of performance
Human performance analysis; measures and standards; support required; standards; skill requirements; feedback and consequences
IT support for business processes
Defining IT requirements from process diagrams – identifying tasks, context diagrams, use cases, use case diagrams and requirements
Get Started Today
On completion of this course you will earn a certificate from BCMG as powerful proof of your new-found knowledge, skills and abilities.
Don’t just take our word for it
“Providing new ways of depicting value, this is definitely a ‘MUST HAVE’ business process modelling course for all business analysts.”
Adnaan Samaai · Business Analyst
“This course has highlighted many areas that we need to incorporate into our way of working, for our organisations’ business stakeholders.”
Sharna Cornelius · Business Analysis Manager
“Yes, do it! This course will reward you with new knowledge to improve your daily approach to process modelling techniques.”
Cisca Van Zyl · Business Analyst
“This course will open your mind to taking a holistic approach, by paying attention to human behaviour, when tackling business problems. ”
Tyrone Van Stade · Business Analyst
This sounds perfect for my career …
Your course facilitator
Business Analysis, project delivery and change management specialist
Joe specialises in facilitating organisational strategy through business analysis and change management. During his career, Joe has worked and managed teams on over 100 projects, across five continents, whilst gaining a solid reputation for project leadership and benefits delivery.
Still have a question? These answers may help
Is this course for me?
Modelling Business Processes is particularly relevant to those in a business project role, such as business analysts, systems analysts, business managers and their staff, change managers and project managers.
How is the course delivered?
BCMG courses are facilitated by industry experts, all of whom have gained profound experience of business analysis. Their knowledge, enthusiasm and interactive skills will ensure the success of your training.
What materials are provided?
A comprehensive manual, containing detailed information about business process techniques, and providing references for further reading, is provided to each delegate who attends this course.
How is my learning assessed?
This course thoroughly prepares participants for the Modelling Business Processes examination, which is an open-book scenario based examination testing the participant’s knowledge of the course syllabus.
Is this course accredited?
This course is endorsed by the International Institute of Business Analysis (IIBA®), and is aligned with version 3.0 of A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide™).
What recognition will I achieve?
The Modelling Business Processes course is an optional practitioner module in the BCS International Diploma in Business Analysis, earning 14 Professional Development hours (PD hours).
Not Quite Ready?
Download the course information pack (PDF) and leave your details to receive related course news and updates.
When Do I Start?
Our next available course starts 27 May 2019. Too soon for you? Register now for the next presentation that starts on 21 October 2019.
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