BCS Practitioner Certificate in Modelling Business Processes


BCS Practitioner Certificate in Modelling Business Processes

Course Description

Transformative business process modelling training to help you investigate and analyse ways to improve how your organisation works — all while achieving internationally recognised BCS and IIBA® certification.

Pricing Overview

Basic, essential and professional options that match your ambition. Flexible options to suit you:
- R5455/exam (Basic)
- R7385/course (Essential)
- R12,775.00 R10914/bundle (Professional)

Key Learnings

Includes organisation modelling, business process modelling, task analysis, performance measurement, process improvement, and much more — giving you everything you need to pass the BCS Practitioner Certificate in Modelling Business Processes exam.

Trusted By

To improve the business, you need to improve the processes.

To deliver radical and beneficial change, businesses must be able to identify, evaluate and improve business processes with the customer in mind. 

Meaning you need the skills that will assist your organisation to achieve significant improvements in the efficiency of their operations and the effectiveness of their product and service delivery.

And this Modelling Business Processes course is designed to help you do exactly that...

By understanding how to deal with these challenges. you will learn the process modelling skills that are fundamental to the successful improvement of the business operations.

Modelling Techniques to Improve Business Processes at Every Step

Improve your processes to make it easier than ever for your business to work as a whole.


Modelling Business Processes makes it easy to manage business process change though a best-practice framework with defined goals, deliverables and sets of techniques. Hit the ground running on your project with a ready-to-go approach, or tailor each phase to your exact needs.


If the idea of logically structuring and decomposing your organisations business processes is daunting, we’ve got you covered. From top to bottom, our ‘as-is’ modelling approach walks you through every level of the business process hierarchy to get your layers and layout built and your model complete.


Get started creating beautiful, outcome-focused processes with every symbol and process-building element you could ever need. Actors, swim-lanes, start and end points, tasks, decision points with guard conditions, process flows, forks and joins … never go hunting for a process modelling notation again.


Getting started with process analysis is hard ... knowing what to look for or where to start can eat up precious hours and days. No longer. Modelling business processes comes equipped with task and human analysis worksheets that will hold your hand through a series of steps to get your work done in less time.


Modelling Business Processes doesn’t just help you create professional looking business process diagrams. The approaches inside Modelling Business Processes will help you streamline your business and get more efficiencies. Modelling business processes was designed with improvement in mind.


We know that defining IT system requirements from process models is critical for your success. Modelling Business Processes helps you pinpoint where IT can enable the process to create context diagrams, system events, requirements catalogues, use case diagrams and business rules.


Most definitely a 'MUST HAVE' course for all Business Analysts!

The training has given me a much broader understanding of process modelling and has provided me with plenty more techniques to add to my toolkit.

My biggest learnings were finding new ways of depicting value chains and incorporating role performance analysis to provide my business stakeholders with enriched detail.

This course is most definitely a 'MUST HAVE' for all Business Analysts!

Adnaan Samaai , Business Analyst at Old Mutual

Moving You Closer to Your Career Goal

Modelling Business Processes works towards all the sought-after professional certifications.

BCA Certificate Programme in Business Analysis

Modelling Business Processes is a qualifying module towards your BCA Certificate Programme in Business Analysis (CPBA), for people needing to formalise their skills.

BCS International Diploma in Business Analysis

Modelling Business Processes is a Practitioner module towards your BCS International Diploma in Business Analysis, for people tagging a higher-level BA qualification.

IIBA Core Business Analysis Certifications

Modelling Business Processes provides you with 14 PD hours/CDUs towards your IIBA® certification and re-certification, for people seeking the ECBA™, CCBA®, or CBAP®.

Everything You'll Learn on Modelling Business Processes

To give you more of an idea of how the course will help you, here’s a quick guide to the syllabus.


Modelling the organisation

Benefits of process modelling; organisational view; business environment; types of customer; value chain analysis and value propositions.


Modelling the business processes

‘As is’ business process models; business events and business rules; outcomes from business processes; timescales; business process measures.


Documenting and analysing tasks

Identifying tasks; documenting tasks; defining steps in the task; decisions and business rules; task performance measures.


Human aspects of performance

Human performance analysis; measures and standards; support required; standards; skill requirements; feedback and consequences.


Managing and measuring processes

Organisation vs. customer expectations; customer value expectations; departmental and process measures; performance management.


Process improvement and redesign

Redesigning business processes; process problems; process redesign patterns; human dimension; to-be business process models.


Implementation considerations

Implementation strategies; planning and supporting the transition; organisation design; people issues; procedure design; managing change.


IT support for business processes

Defining IT requirements from process diagrams – identifying tasks, context diagrams, use cases, use case diagrams and requirements.

Accredited By

BCS Accredited Training Partner Logo
IIBA Endorsed Education Provider Logo

How Business Change Academy Professionals Are Breaking Through the Noise

Here’s what some of our learners say about how Modelling Business Processes helps them cut through the clutter and deliver business change in remarkable ways.

It's given me a holistic approach to tackle problems

It's given me a holistic approach to better tackle business problems and tools to pay more attention when analysing tasks and performance.

Tyrone Van Stade Business Analyst

This is the course to do if you're serious about business processes.

My work involves a lot of process modelling and all the techniques I learnt will be a great value add. This is the course to do if you're serious about business processes.

Petrus Morobi Senior Business Analyst, OM Insure

It's helped me do much more effective analysis

It's helped me do a much more effective analysis of the current business processes and to identify more opportunities for improvement.

Sandisa Zizipho Business Analyst

Rated 4.5 out of 5 stars

Have a question? Get in touch and we'll walk you through it. 

We've got your back — every step of the way.

Because we are mindful that training isn’t an end, it's just the beginning.

Learning Points

Our series of post-training Key Learning Points emails helps transform your classroom learning into long lasting knowledge and enables better workplace skills.

Alumni Forums

Complimentary life-time access to our Alumni forums gives you the opportunity to ask any questions about the course content and share your practical experiences.

Member Content

From articles to templates to podcasts and webinars, Business Change Academy offers no shortage of free content to help you stay ahead of the career curve.

BCS Practitioner Certificate in Modelling Business Processes Training That Matches Your Ambition

Choose your own path with the exam or course only, or hit the ground running with our professional bundle.


Exam Only



What's included

  • 2 days expert-led training
  • 14 PD hours
  • BCS examination


Course Only



What's included

  • 2 days expert-led training
  • 14 PD hours
  • BCS examination

SAVE R1861


Course + Exam





What's included

  • 2 days expert-led training
  • 14 PD hours
  • BCS examination

Price shown in ZAR and subject to applicable tax.

Consistently praised by Business Change Academy Learners

























 Unlike typical online courses


Unlike standard classroom training


Unlike usual course assessments

YOU GET THE Flexibility of A REMOTE EXAMINATION Booked When You're Ready

Get Started With Modelling Business Processes

Start DateDurationLocationSelect Optionhf:att:pa_location
Mon 8 Apr 20242 daysOnline

Fully Backed By Our 100% COURSE PROMISE

We're so confident that you'll get everything you need in the professional bundle to pass the BCS Modelling Business Processes exam at the first attempt, that should you need another shot we'll give you the opportunity to re-attend the training free of charge when booking your exam resit—just bring your course materials along with you.

Meet Your Trainer

Joe Newbert is the Chief Training Officer at Business Change Academy, where he has been teaching business analysis since 2007. During his career he has worked on 1000+ projects ranging from package implementations, to bespoke development, to process reengineering and advisory consulting.

Joe is a sought after expert on industry initiatives and at community events all around the world, having contributed as:

  • Author IIBA® Business Analysis Competency Model
  • Non-Executive Director IIBA®-SA Strategy Board
  • Speaker PMI® Business Analysis Virtual Conference
  • Speaker Business Analysis Conference Europe
  • Presenter IIBA® Leadership Series
  • Editor-in-Chief at Inter-View Report
  • Show-runner at OneSixEight.fm

And he has been awarded the BCS International Diploma in Business Analysis, of course!

Joe's training ability has catapulted careers forward. Just look at what his delegates have to say about him:

It was Joe that made the experience as fun and engaging as it was.

The course was very enjoyable and the materials are really good, but above all it was Joe that made the experience as fun and engaging as it was throughout.

Jonathan Green Business Analyst, Tenacity

Joe is incredibly knowledgeable and his facilitation is exceptional.

Joe is incredibly knowledgeable and his facilitation is exceptional. The examples he gave were spot on and they helped me to understand the courses many concepts.

Petrus Morobi Senior Business Analyst, OM Insure

Joe truly has a passion for people and what they need to be as a business analyst.

Joe truly has a passion for people and what they need to be as a business analyst inside the organisation.

Corinne Brits Business Analyst, Shoprite

Who Modelling Business Processes is designed for:

All business professionals seeking to improve their process modelling knowledge, skills and abilities.

Analysis People

Including business analysts, process engineers, and systems analysts.

Business People

Including subject matter experts, business managers, and product owners.

Project People

Including project managers, project stakeholders, and change managers.

IT People

Including system architects, software developers, and test analysts. 

Grow your career with Business Change Academy's

complete BCS Practitioner Certificate in Modelling Business Processes course.

Frequently Asked Questions

Still have a question? These answers may help.

Why learn with Business Change Academy?

We actively work at the forefront of the worldwide business analysis evolution, helping to craft modern industry standards and practices.

We are committed to creating long-lasting relationships with the delegates and companies we work with, and with supporting their training every step of the way.

Why choose the BCS Business Analysis programme?

Over 100,000 business analysis professionals worldwide are certified with BCS.

Your business analysis journey is as unique as you are, so rather than choose a 'one-size-fits-all' training programme, you can tailor a path that meets you where your career is at.

How is this course delivered?

All our courses are facilitated by recognised industry experts, each of whom have gained profound experience of business analysis.

Their knowledge, enthusiasm and interactive skills will ensure the success of your training.

What materials are provided?

A comprehensive manual, containing detailed information about business analysis techniques, and providing references for further reading, is provided to each delegate who attends this course.

Is this course accredited?

Yes, this course is accredited by the BCS and IIBA®.

Is this course aligned with the IIBA® BABOK®?

Yes, this course is aligned to Version 3.0 of the Business Analysis Body of Knowledge® (BABOK® Guide).

Do I get a certificate at the end of the course?

Yes, you can get two.

Once you've attended the course, you'll receive an IIBA® endorsed certificate from the Business Change Academy.

And when you pass the BCS exam you'll receive a certificate for your international qualification.

Do I need IT skills to attend the course?

No, none of our courses require you to have IT skills.

Do I need to prepare for the course?

We recommend you do some pre-reading as this will help you to get the most out of the course.

We will send you the required material (including a case study) one week before the course start.

Is there an exam?

This course thoroughly prepares participants for the BCS Business Analysis Practice examination, which is an optional exam.

When do I take the exam?

You can sit the exam immediately after finishing the course, 

What format is the exam?

One hour ‘open book’ written exam, based on a business scenario. The pass mark is 50%.

When do I pay for the course?

Full payment is required at least 10 working days before the course start date. Please refer to our terms and conditions.

Can I cancel a booking?

Yes, you can cancel a booking but in order to do so without penalty, we require 10 working days notice. For more information on our cancellation policy, see our terms and conditions.

Can't find what you're looking for? Not sure if this course is for you?

Take the first step towards becoming a Business Analyst!

Not sure if this course is what you're looking for? Contact us on 079 500 0574 or xxx@business.change.co.za and we'll find the right course for you.