Meet Thabisile Zikalala | Modelling Business Processes Delegate

Thabisile Zikalala Modelling Business Processes Delegate

Thabisile Zikalala is a Business Analyst at Yekani Manufacturing and a recent delegate on our Modelling Business Processes course.

Thabi found that seeing how the whole process fitted together on the Modelling Business Processes course was an AHA! moment for her, and, it’s a big statement, but she now understands how to carry out her job in a way that adds much more value.

Here’s what Thabi had to say about her training experience:

Tell us a bit about yourself, Thabi.

By profession I’m an electronics engineer and I’ve been wanting to move into the role of a business analyst for some time.

Fortunately, the company I work for has created the post for me and I have now been in the role for just a few months!

Why did you choose to take the modelling business processes course?

As a result of my new role, I wanted to acquire the tools of the trade so that I can be tested in what I do.

I needed to learn skills that will enable me to do my job thoroughly and deliver professionally, which will add value to myself, the organisation I work for and the industry sector.

How will the course help you in your career?

I now understand how to carry out the function of my job.

We covered everything through business environment analysis, budgeting, costing and pricing, and use case and class diagrams.

I’ll need to work with them more to understand it all better, and gain on-the-job clarity, but the course has opened doors I will explore.

What was your biggest learning – did you have an AHA! Moment?

To see how the whole process fit together was a definite Aha! moment for me.

My role involves a lot of business process improvement work, and the methodology and notation I learned have given me much more insight that I had previously.

It was also helpful to move the business process model right through into requirements engineering. And The financial analysis of products will also be very useful for the work that I do.

What did you enjoy most about your training experience?

I enjoyed it all.

The intimate class allowed the time to collaborate with team members, and many meaningful interactions surfaced because of it.

What would you tell someone who is considering doing this course?

It will expand your scope of operation.

There is a lot of work that is not done in a way that adds value, due to lack of understanding about the value of business analysis, and the course frames how to best do it well.

It’s great investment to enhance whatever business analysis skills you have, and those you lack.

In the spirit of ‘keep growing’, what would you like to learn next?

Finishing off the International Diploma in Business Analysis is next.

And then I’ll be applying the many learnings from the programme to the work that I do – and that will keep me very busy indeed!

Thabi took the steps to learn how the whole business analysis process fits together
and is now carrying out her job in a way that adds much more value. Are you ready to
gear up? 
Download the Modelling Business Processes course brochure now.

Improving Results Through Multi-Disciplinary Team Training

A common factor of many successful project-based organisations are members of complimentary disciplines working effectively together on requirements that meet business needs and objectives, and organisations that struggle can immediately start improving results through multi-disciplinary team training to provide a standard platform. 

Effective team work around requirements is common place in organisations who recognise the value of having multiple perspectives and voices sharing in the problem understanding and problem solving on projects. In such environments, teams tend to generate ideas and broaden perspectives that are more likely to result in satisfying the business objectives of requirements, transformation and value .

Yet on many projects adjoining roles do not work as collaboratively together as they could, to develop a complete and consistent ‘customer focused’ solution. People possess certain strengths and weakness, but alone do not have all of the answers, and it is often this ‘silo-mentality’ that is the root cause of changes emerging that negatively affect the time, cost and scope of projects.

“Take for instance an organisation that employs business analysts, project managers, analyst programmers and test analysts, as well as business owners and subject matter experts. Each of these roles have their own specialisation, but to be successful they have to work together effectively or the deliverables will not be of a consistently high standard for the stakeholders,” says Newbert.

Adopting a multi-disciplinary team approach fosters camaraderie and cooperation, and, on an effective team, the members contribute their best efforts, support each other, and enable high-quality, time-sensitive, and cost-effective project delivery.

A key means for building this type of project culture is through shared learning experiences that span the multi-disciplinary team, to bring requirements delivery towards a consistent model for the organisation whilst establishing mutual understanding for everyone.

Newbert believes that training is most valuable when inclusive of the associated disciplines, as this provides a common understanding and sets a standard for the organisation.

“Imagine a place where everyone rallies together towards the business and project objectives. Where the whole project team connects around business requirements and the business stakeholders live in a project world where they can anticipate how they will be engaged. And then again, the next time too,” says Newbert.

In-house training is a wonderful way to quickly establish standards, set expectations and transfer knowledge within an organisation, and rolling it out to the broader team gives everybody a deeper understanding and appreciation, as well as boosting communication and dialogue between the supporting functions.

For more information about Business Change Academy’s extensive portfolio of business analysis courses or to request an in-house training course, please visit

About Business Change Academy

Business Change Academy is a training company based in Cape Town, South Africa. Founded in 2008, Business Change Academy provides accredited qualifications + short courses for project professionals seeking internationally recognised best-practice competencies in business analysis, solution development and change management.

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