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How Arlene Cloete Is Shaping Her Destiny in R28 Billion Retailer

“It’s catapulted my career because I’m now tackling business analysis with newly found confidence and bona fide competence!”

– Arlene Cloete

Arlene’s driving motivation was to refine her skills by complementing her past experience with fresh learnings for the next step in her business analyst career.

The Challenge

Complementing and enhancing existing business analysis skillset for a new career challenge

On 08 April 2019, Arlene Cloete started a new job at a R28 billion retailer where she’d be engaging across numerous product channels and having to influence people over multiple organisation levels, including some very senior stakeholders.

The role required Arlene to be able to translate business-wide needs (across 28 brands) into “brilliant and succinct requirements”. And she’d be working closely with an established development team who needed to move quickly but preferred a more paperless approach.

I need to get the maximum out of any and all project-related/ business analysis interactions. While my role was more ‘IT’ Business Analyst before – it now has a strong ‘Business’ component to it.

And while it is easy for Arlene to connect with people and build rapport quite quickly, she knew that her stakeholder engagement, modelling skills, and requirements documentation needed to be sharpened to meet this new challenge.

The Solution

Navigating the end-to-end business analysis ‘value stream’ to deliver a meaningful contribution

When Arlene saw the Business Change Academy’s training programme it ticked all the boxes for her right away.

Covering everything from strategy definition, through business processes and requirements definition, to benefits realisation – with stakeholder engagement firmly at its heart – The Business Analyst Bootcamp™ ‘Process Track’ was exactly what was needed.

Previously I felt lost as I was not sure ‘what applies, when’ or ‘how it fits and hangs together’. Business Change Academy’s training pulled it all together for me – into a semblance of sanity!

With this new appreciation of the business analysis ‘value stream’, Arlene was able to go back to the organisation and orchestrate what the end-to-end contribution looks like for her in her role and context.

And she says it’s having an immediate impact – as she’s able to “extract maximum value” while engaging with stakeholders because she knows “the right techniques to apply whilst thinking on my feet!”

The Result

Acquiring an internationally recognised qualification catapults belief to the next level

Following The Business Analyst Bootcamp™, and armed with business modelling, investment appraisal, use case and ‘triple backlog’ techniques, Arlene was immediately able to add more value and saw swift returns.

It’s catapulted my career because I’m now tackling the role with newly found confidence and bona fide competence!

With “no more quivering in my voice or false courage” Arlene has found that her contribution is taken more seriously on projects and that she’s now in control of her destiny, in terms of the role she plays today and achieving her career aspirations of tomorrow.

The Word

Exceptional training for people who are serious about formalising their business analysis expertise

Arlene’s driving motivation was to refine her business analysis skills by complementing her past experience with fresh learnings for the next step in her business analyst career.

Arlene Cloete Wiseblood BA BCA Testimonial

“My training experience with the Business Change Academy was exceptional. Joe is a seasoned facilitator — BA ‘Oracle’ and legendary in his approach — and I am now ready to get real about my skills!”

The Business Analyst Bootcamp™

Put your career on the fast-track by learning your business analysis stripes with South Africa’s premier training programme for business analyst success

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Success Stories

Harold Booysen Makes Immediate Impact and Gets Paid Back 100%

“It was wonderful to receive this acknowledgment from my organisation for the immediate difference I’d made.”

– Harold Booysen

Harold needed a qualification to drive his progression along the path of pioneering business models and processes that will add value to his stakeholders.

The Challenge

Pioneering new business models and processes in the public sector to give more customer value

Harold Booysen works at National Bargaining Council for the Road Freight and Logistics Industry (NBC) as a Regional Manager.

Harold is guiding his organisation with the implementation of new business models and redesigned business processes, that will help all NCS stakeholders in the various spheres of their operations.

I am involved with or responsible for pioneering all new processes, but I need a qualification to assist me further in progressing on this path.

A big part of his role requires sensitive stakeholder management, and Harold was especially looking for an array of techniques to help people with change in this strong environment.

The Solution

A broad set of frameworks and techniques aimed at facilitating stakeholder perspectives

With a background in Industrial Psychology and Labour Law, Harold was one of those people who are performing business analysis without being aware of it.

So when Harold hit the internet to find suitable training he knew what he needed yet he wasn’t quite sure how to find it – but when his search landed on the Business Change Academy and he saw ‘The Business Analyst Bootcamp – Process Track’ Harold knew he’d found his answer.

The programme had all the elements I was looking for, I was able to exclude the parts I didn’t need, and when speaking to Joe on the telephone about it all it was clear that I was in great hands.

On day 3 Harold felt that he’d already learned enough – “it’s blown my mind” – yet the remainder of the programme cemented everything that had been introduced by that point in such a way that he could go back to NBC, roll up his sleeves and make a positive impact straight away.

The Result

Employer reimburses training fees and the implementation of a new business model

Harold’s happy, and he has good reason to be – two-fold.

Like many of our participants, Harold applied learnings from each day to his work that evening. And, just a few days in, his employers were so impressed with the results, and as he had funded himself, they offered to reimburse his training fees 100%.

It was wonderful to receive this acknowledgment from my organisation for the immediate difference I’d made.

And since, through Harold’s efforts, his organisation “is able to see the light” and he’s having major success running with a new business model for the organisation that will be implemented in 2020.

The Word

Don’t rest on what you already know and seek new experiences to discover what you don’t

Harold needed a qualification to drive his progression along the path of pioneering business models and processes that will add value to his stakeholders.

Harold Booysen Weltenschauung BCA Testimonial

“The repeatable elements, engaging interactions, and objective views shared have made a massive difference to the influence I can make. Thank you for everything!”

The Business Analyst Bootcamp™

Put your career on the fast-track by learning your business analysis stripes with South Africa’s premier training programme for business analyst success

Learn More

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What Faiek Sonday Did to Transform His Business Analyst Habits

“Being a ‘technique-driven’ business analyst, rather than being driven (mad) by templates, means I’m ready to tackle anything.”

– Faiek Sonday

While working towards his International Diploma in Business Analysis, Faiek Sonday set himself the goal to adapt and polish his approach to business analysis.

The Challenge

Taking many years of solid business analyst experience to the next level

Having passed two modules previously — Business Analysis Practice and Modelling Business Processes — Faiek was back with us to complete his final two qualifying courses towards the International Diploma in Business Analysis.

I’m excited to be back at the Academy and take these next steps towards my Diploma. And to keep-on upskilling and soak-up insights that shift what I can do in the business analysis space.

For this next shift, Faiek set himself two key objectives: a) to better understand pre-project analysis to help his clients with their thinking, and b) to produce a set of ‘good requirements’ at the end of it all.

The Solution

Cementing the breadth, depth, and strength of business analysis into daily habits

At the heart of the Bootcamp is a personal journey, and Faiek settled on consolidating the end-to-end possibilities of the role with the Foundation in Business Analysis and then getting stuck into the nitty-gritty detail of Requirements Engineering.

If my experience has taught me anything it’s that there is no cookie-cutter approach to business analysis, and the freedom of this programme allowed me to choose my own path – one that meets me where I am at.

A big take-away for Faiek was the requirements catalogue, which now threads through everything he does — “I use it (almost) daily to stay focused” — as it supports him in evolving requirements from concept all the way through to resolution.

The Result

A refined set of business analysis skills with the polish to put them to work

Now set with a range of go-to techniques that add polish to his style, Faiek’s producing better quality and more concise deliverables from his analysis work while consulting across the business analyst spectrum from strategy through to benefits.

“Being a ‘technique-driven’ business analyst, rather than being driven (mad) by templates, means I’m ready to tackle anything.”

With the blueprint for technique-driven analysis firmly ingrained in Faieks’ habits, he says he’s discovered that he’s able to adapt to every situation no matter the project’s approach, roles, and deliverables – “I can change tack, no matter the context”.

The Word

The training is not just valuable, it’s essential for those practicing in the business analysis field

While working towards his International Diploma in Business Analysis, Faiek Sonday set himself the goal to adapt and polish his approach to business analysis.

Faiek Sonday Ecstatic BCA Testimonial

“Not only have Business Change Academy given the vision of what business analysis can be, but they’ve also geared me up a full range of practical tools and techniques to go live it.”

The Business Analyst Bootcamp™

Put your career on the fast-track by learning your business analysis stripes with South Africa’s premier training programme for business analyst success

Learn More

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Success Stories

Meet Lana Woollgar | Business Analysis Practice Delegate

Lana Woollgar is a Business Analyst at The Foschini Group and a recent delegate on our Business Analysis Practice course.

Lana had an epiphany on the Business Analysis Practice course – that the acronyms are not just ‘buzzwords’ anymore! She found that the focused and practical content helped her to see the value and application of techniques across the business analysis spectrum.

Here’s what Lana had to say about her training experience:

Tell us a bit about yourself, Lana.

I’ve been performing business analysis for over 10 years, and have been working at The Foschini Group in various positions for the past 15 years.

Why did you choose to take the business analysis practice course?

Obtaining this formal business analyst certificate is a goal I want to achieve – and one that I have now successfully completed!

How will the course help you in your career?

Having the techniques to perform strategic analysis on the business areas and identify their issues will be invaluable to me on my projects.

What was your biggest learning – did you have an AHA! Moment?

The acronyms are not just ‘buzzwords’ anymore! I can see the value and applications of the techniques.

What did you enjoy most about the BCMG training experience?

I really enjoyed the intimate class and the way ALL delegates are encouraged to participate.

What would you tell someone who is considering doing this course?

You’ll really like the focused content and practical work that cements each section. I recommend it.

In the spirit of ‘keep growing’, what would you like to learn next?

I am on the path towards my International Diploma in Business Analysis – so next up is Commercial Awareness.

The acronyms are not just ‘buzzwords’ anymore! The focused and practical content helped me to see the value and application of techniques across the business analysis spectrum.

Lana took the steps to go beyond the buzzwords and apply techniques in a way that adds real value in the strategic analysis of business. Are you ready to gear up? Download the Business Analysis Practice course brochure now.
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Meet Yaseen Patel | Foundation in Business Analysis Delegate

Yaseen Patel Foundation in Business Analysis Delegate

Yaseen Patel is a Business Analyst at Saratoga and a recent delegate on our Foundation in Business Analysis short course.

Yaseen believes that being certification rich always feels great, but that his eagerness to implement the learnings he made on the business analysis foundation course – and that there were plenty of those – on to his current projects is the real benefit.

Here’s what Yaseen had to say about his training experience:

Tell us a bit about yourself, Yaseen.

I’m a Business Analyst at Saratoga, with 3 years experience under my belt.

And I also volunteer for the IIBA-SA as Social Media manager for the organisation.

Why did you decide to take the foundation in business analysis course?

My intentions were to sharpen my analysis skills by learning new techniques and methods, and I choose the foundation course as I wanted to ensure a solid base and sound analytical mindset in order to produce higher quality outputs.

Plus I wanted to place particular focus on strategy analysis, and the making of business and financial cases.

How will the course learnings help you in your career?

The learnings will help me to take a more structured approach to my business analysis activities.  And now not only do I realise the full value added through business analysis activities, but I can communicate it too.

What was your biggest learning – did you have an AHA! Moment?

There were plenty of those.

Aligning the material to real-world examples indicated where and how the techniques can be used in practice, and then debating the topics as a group increased the quality of my learnings.

What did you enjoy most about your training experience?

Being relaxed and going through the material to discuss and clarify understanding when needed made me very comfortable with the time-frame of the course, which at first was a bit scary.

What would you tell someone who is considering doing this course?

Certification rich always feels great, but taking away the eagerness to implement the many learnings on to your current projects is the real benefit.

In the spirit of ‘keep growing’, what would you like to learn next?

I’m going to complete the full International Diploma in Business Analysis 🙂

Yaseen took the steps to get a solid analytical mindset and is producing higher quality outputs. Are you ready to gear up? Download the Foundation in Business Analysis course brochure now.
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Meet Trevor McCarthy | Requirements Engineering Delegate

Trevor McCarthy Requirements Engineering Delegate

Trevor McCarthy is an independent Business Analyst and a recent delegate on our Requirements Engineering course.

Trevor reflects that we tend to stick with what we know and what has worked in the past, but that the Requirements Engineering course challenged him to think differently about how he engages stakeholders during the various requirements phases.

Here’s what Trevor had to say about his training experience:

Tell us a bit about yourself, Trevor.

I’ve been in business analysis for 10 years and I’m currently on sabbatical, having resigned from my previous role during August 2017 to explore some new options.

Beyond Business Analysis, I keep myself busy with:

  • Hiking: 2 successful summits of Kilimanjaro to date
  • Cycling: going for my 10th Cape Town Cycle tour ride in 2019

Why did you choose to take the requirements engineering course?

After taking a year off, I am keen to get back into the business analyst space and decided a good place to start off would be by completing this programme.

My expectations of The Business Analyst Bootcamp were to:

  1. Learn about the latest developments in the business analysis space
  2. Learn new techniques and skills so that I can add further value to a business

How will the course help you in your career?

The knowledge I’ve gained of strategic analysis techniques will certainly help me to better prepare effective business case’s in future – alongside the ability to perform investment appraisal’s when deciding on the viability of projects.

From a business process perspective it’s often difficult to find areas of improvement, specifically ways to implement them effectively and efficiently, but I’ve now got some good tools to do that, whilst causing minimal disruption to the business users.

Then when we moved on into requirements engineering, for the first time I saw the real relevance and true benefits of the use case.

What was your biggest learning – did you have an AHA! Moment?

That Use Case, as I said, was definitely one of them, especially for organising and categorising requirements.

Having a methodology, rather than just a notation, to follow when changing business processes – particularly working through the task analysis and human analysis of process activities – is another.

But pulling together specific techniques to derive a SWOT analysis, instead of running a workshop and relying on people to provide the SWOT, was a stand-out lesson (with a special mention to Porter’s 5 Forces and MOST of the PESTLE).

Oh, and, having the ability to use financial ratios to determine if a company is improving, that was pretty cool.

What did you enjoy most about your training experience?

Interactive classroom discussions guided by a skilled and knowledgeable facilitator.

Enough time is allocated to learn and understand the concepts presented and then to apply these learnings in classroom exercises. The opportunity to test your learnings by completing previous exam papers, further reinforced the learnings.

Plus, learning to write with a pencil again!

What would you tell someone who is considering doing this course?

We tend to stick with what we know and what has worked before.

But the programme gives you the opportunity to learn about when to use the right tools and techniques, and challenges you to think differently about engaging stakeholders in the requirements engineering process.

Overall it was good to review the value chain proposition and how this would / should drive your thinking; as it’s an often-forgotten step in the process, and to understand the various organisational structures and financial impacts that drive projects.

In the spirit of ‘keep growing’, what would you like to learn next?

Well, I’ve completed the four qualifying modules now – so the next stop is the preparation workshop and oral examination. Nearly there.

Additionally, I’d be keen to learn about Systems Modelling and Data Analysis techniques in more detail.

Trevor took the steps to challenge himself and is thinking differently about how he works as a business analyst. Are you ready to gear up? Download the Requirements Engineering course brochure now.
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Meet Lana Woollgar | Modelling Business Processes Delegate

Lana Woollgar Modelling Business Processes Delegate

Lana Woollgar is a Business Analyst at The Foschini Group and a recent delegate on our Modelling Business Processes course.

Lana found that through the practical examples that solidify the concepts and theory shared on the Modelling Business Processes course the importance of documenting process and task measures, which are too often overlooked, hit home for her.

Here’s what Lana had to say about her training experience:

Tell us a bit about yourself, Lana.

I’m a business analyst at The Foschini Group, and for fun I love to belly dance!

Why did you decide to take the modelling business processes course?

Aside from the course learnings themselves, completing this course will give me Professional Development hours that count towards IIBA certification.

How will the course help you in your career?

It tied a lot of things together for me.

Knowing to frame and contextualise the internal business processes with the external organisational factors will definitely help me to solve a few challenges going forward.

What was your biggest learning – did you have an AHA! moment?

The importance of documenting measures together with processes and tasks was my AHA! moment, as this is something that is often overlooked.

What did you enjoy most about the BCMG training experience?

I really enjoyed the way the course is presented, with the key concepts being interspersed by practical exercises.

What would you tell someone who is considering doing this course?

The practical examples and exercises really solidify the concepts and theory. It’s well worth it.

In the spirit of ‘keep growing’, what would you like to learn next?

Last, but not least on The Business Analyst Bootcamp is Requirements Engineering.

Lana took the steps to learn and practice key concepts to document and measure business process tasks in a way that will hit home. Are you ready to gear up? Download the Modelling Business Processes course brochure now.
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Meet Phillip Mlotshwa | Foundation in Business Analysis Delegate

Phillip Mlotshwa Foundation in Business Analysis Delegate

Phillip Mlotshwa is a Business Analyst at Saratoga and a recent delegate on our Foundation in Business Analysis course.

Phillip found the flexibility and conversation around the various Foundation in Business Analysis topics great, and that formalising the end-to-end business analysis process was a good AHA! moment for him as it solidified his knowledge and skills.

Here’s what Phillip had to say about his training experience:

Tell us a bit about yourself, Phillip.

I’m a Business Analyst at Saratoga, with 3 years work experience – 2 of which is in business analysis.

Why did you choose to take the foundation in business analysis course?

I choose the course to test and enhance my own understanding of what it means to be a business analyst, and to learn new skills that would further enable my work.

How will the course help you in your career?

It has definitely solidified my knowledge, and has given me structure and techniques that enhance my existing skills and knowledge.

What was your biggest learning – did you have an AHA! Moment?

Formalising the entire end-to-end business analysis process was a good AHA! moment – it really brought the function of the broad role together for me.

What did you enjoy most about the BCMG training experience?

The flexibility and conversation around each topic was great.

And whilst the Lindt chocolates, salted nuts and Bos ice tea were delicious – maybe even better (and more) mid-course snacks would be good!

What would you tell someone who is considering doing this course?

That it will provide them with certification, and formalise exactly what they need to know as a business analyst.

In the spirit of ‘keep growing’, what would you like to learn next?

I’m keen to do another business analyst course towards the International Diploma in Business Analysis – and I’m going to decide which one to do next.

Phillip took the steps to formalise his business analyst understanding and has enhanced his skills. Are you ready to gear up? Download the Foundation in Business Analysis course brochure now.
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Meet Lana Woollgar | Requirements Engineering Delegate

Lana Woollgar Requirements Engineering Delegate

Lana Woollgar is a Business Analyst at The Foschini Group and a recent delegate on our Requirements Engineering course.

Lana thought that the Requirements Engineering course brought some very useful concepts together for her, and that she was able to gain a much better understanding of when to use a range of elicitation techniques and know how to apply them in various scenarios.

Here’s what Lana had to say about her training experience:

Tell us a bit about yourself, Lana.

For the past 10 years I’ve been working in the business analyst role at The Foschini Group, whom I’ve been employed with for the past 15 years.

Why did you choose to take the requirements engineering course?

This is my fourth and final qualifying module for the International Diploma in Business Analysis. Almost there!

How will the course help you in your career?

Fundamentally, I’ve gained a much greater understanding of the suitability of a range of elicitation techniques — not only when to uses them, but also how to apply them in the various scenarios.

What was your biggest learning – did you have an AHA! Moment?

Learning the many ways to make the requirements document a whole lot better.

What did you enjoy most about the BCMG training experience?

Again, the class participation. I especially enjoy hearing and discussing the experiences and perspectives from the other members of the group.

What would you tell someone who is considering doing this course?

This course will bring many very useful concepts together for you.

In the spirit of ‘keep growing’, what would you like to learn next?

This is my last qualifying module towards the International Diploma in Business Analysis. But, that said, I do have my eye on Benefits Management and Business Acceptance as I’ve not covered the whole business analyst spectrum!

Lana took the steps to learn a range of elicitation techniques, when to use them and how to apply them in various different scenarios. Are you ready to gear up? Download the Requirements Engineering course brochure now.
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Meet Allie Mapker | Foundation in Business Analysis Delegate

Allie Mapker Foundation in Business Analysis DelegateAllie Mapker is Application Support Lead at FiveFriday and a recent delegate on our Foundation in Business Analysis course.

Allie felt that every moment on the foundation in business analysis course was incredibly valuable to him, and that the course gave him a full understanding of what is expected of a business analyst and the correct tools to use as he goes on his journey.

Here’s what Allie had to say about his training experience:

Tell us a bit about yourself, Allie.

Sure, I’m Application Support Lead at FiveFriday, with over 5 years work experience – 3 of which has been spent in pseudo business analysis roles.

Why did you decide to take the foundation in business analysis course?

My need was to improve my knowledge of business analysis, enhance my application of it, and to give me formal certification.

More specifically to I wanted to utilise the information from the course as a way to gain a deeper understanding of where to position myself in the business analysis domain, outside of the linear career path I’m currently following.

This course will certainly be the guide for my way forward.

How will the course learnings help you in your career?

It’s definitely given me a full understanding what is expected of a business analyst, and training in the correct tools to use as a business analyst.

What was your biggest learning – did you have an AHA! Moment?

It’s hard to pick just one – every section of the course was incredibly valuable to me.

What did you enjoy most about your training experience?

I enjoyed how insightful the course was. It was a massive eye-opener for me.

What would you tell someone who is considering doing this course?

This course is a good foundation for increasing your business analysis knowledge, and a great start if you are looking to start your journey to becoming a business analyst.

In the spirit of ‘keep growing’, what would you like to learn next?

I still need to decide which courses, but I’ll be back.

Allie took the steps to learn the correct tools to use as he goes on his business
analyst journey. Are you ready to gear up?
Download the Foundation in Business Analysis course brochure now.