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Success Stories

What Faiek Sonday Did to Transform His Business Analyst Habits

“Being a ‘technique-driven’ business analyst, rather than being driven (mad) by templates, means I’m ready to tackle anything.”

– Faiek Sonday

While working towards his International Diploma in Business Analysis, Faiek Sonday set himself the goal to adapt and polish his approach to business analysis.

The Challenge

Taking many years of solid business analyst experience to the next level

Having passed two modules previously — Business Analysis Practice and Modelling Business Processes — Faiek was back with us to complete his final two qualifying courses towards the International Diploma in Business Analysis.

I’m excited to be back at the Academy and take these next steps towards my Diploma. And to keep-on upskilling and soak-up insights that shift what I can do in the business analysis space.

For this next shift, Faiek set himself two key objectives: a) to better understand pre-project analysis to help his clients with their thinking, and b) to produce a set of ‘good requirements’ at the end of it all.

The Solution

Cementing the breadth, depth, and strength of business analysis into daily habits

At the heart of the Bootcamp is a personal journey, and Faiek settled on consolidating the end-to-end possibilities of the role with the Foundation in Business Analysis and then getting stuck into the nitty-gritty detail of Requirements Engineering.

If my experience has taught me anything it’s that there is no cookie-cutter approach to business analysis, and the freedom of this programme allowed me to choose my own path – one that meets me where I am at.

A big take-away for Faiek was the requirements catalogue, which now threads through everything he does — “I use it (almost) daily to stay focused” — as it supports him in evolving requirements from concept all the way through to resolution.

The Result

A refined set of business analysis skills with the polish to put them to work

Now set with a range of go-to techniques that add polish to his style, Faiek’s producing better quality and more concise deliverables from his analysis work while consulting across the business analyst spectrum from strategy through to benefits.

“Being a ‘technique-driven’ business analyst, rather than being driven (mad) by templates, means I’m ready to tackle anything.”

With the blueprint for technique-driven analysis firmly ingrained in Faieks’ habits, he says he’s discovered that he’s able to adapt to every situation no matter the project’s approach, roles, and deliverables – “I can change tack, no matter the context”.

The Word

The training is not just valuable, it’s essential for those practicing in the business analysis field

While working towards his International Diploma in Business Analysis, Faiek Sonday set himself the goal to adapt and polish his approach to business analysis.

Faiek Sonday Ecstatic BCA Testimonial

“Not only have Business Change Academy given the vision of what business analysis can be, but they’ve also geared me up a full range of practical tools and techniques to go live it.”

The Business Analyst Bootcamp™

Put your career on the fast-track by learning your business analysis stripes with South Africa’s premier training programme for business analyst success

Learn More

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Success Stories

Harold Booysen Makes Immediate Impact and Gets Paid Back 100%

“It was wonderful to receive this acknowledgment from my organisation for the immediate difference I’d made.”

– Harold Booysen

Harold needed a qualification to drive his progression along the path of pioneering business models and processes that will add value to his stakeholders.

The Challenge

Pioneering new business models and processes in the public sector to give more customer value

Harold Booysen works at National Bargaining Council for the Road Freight and Logistics Industry (NBC) as a Regional Manager.

Harold is guiding his organisation with the implementation of new business models and redesigned business processes, that will help all NCS stakeholders in the various spheres of their operations.

I am involved with or responsible for pioneering all new processes, but I need a qualification to assist me further in progressing on this path.

A big part of his role requires sensitive stakeholder management, and Harold was especially looking for an array of techniques to help people with change in this strong environment.

The Solution

A broad set of frameworks and techniques aimed at facilitating stakeholder perspectives

With a background in Industrial Psychology and Labour Law, Harold was one of those people who are performing business analysis without being aware of it.

So when Harold hit the internet to find suitable training he knew what he needed yet he wasn’t quite sure how to find it – but when his search landed on the Business Change Academy and he saw ‘The Business Analyst Bootcamp – Process Track’ Harold knew he’d found his answer.

The programme had all the elements I was looking for, I was able to exclude the parts I didn’t need, and when speaking to Joe on the telephone about it all it was clear that I was in great hands.

On day 3 Harold felt that he’d already learned enough – “it’s blown my mind” – yet the remainder of the programme cemented everything that had been introduced by that point in such a way that he could go back to NBC, roll up his sleeves and make a positive impact straight away.

The Result

Employer reimburses training fees and the implementation of a new business model

Harold’s happy, and he has good reason to be – two-fold.

Like many of our participants, Harold applied learnings from each day to his work that evening. And, just a few days in, his employers were so impressed with the results, and as he had funded himself, they offered to reimburse his training fees 100%.

It was wonderful to receive this acknowledgment from my organisation for the immediate difference I’d made.

And since, through Harold’s efforts, his organisation “is able to see the light” and he’s having major success running with a new business model for the organisation that will be implemented in 2020.

The Word

Don’t rest on what you already know and seek new experiences to discover what you don’t

Harold needed a qualification to drive his progression along the path of pioneering business models and processes that will add value to his stakeholders.

Harold Booysen Weltenschauung BCA Testimonial

“The repeatable elements, engaging interactions, and objective views shared have made a massive difference to the influence I can make. Thank you for everything!”

The Business Analyst Bootcamp™

Put your career on the fast-track by learning your business analysis stripes with South Africa’s premier training programme for business analyst success

Learn More

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Success Stories

How Arlene Cloete Is Shaping Her Destiny in R28 Billion Retailer

“It’s catapulted my career because I’m now tackling business analysis with newly found confidence and bona fide competence!”

– Arlene Cloete

Arlene’s driving motivation was to refine her skills by complementing her past experience with fresh learnings for the next step in her business analyst career.

The Challenge

Complementing and enhancing existing business analysis skillset for a new career challenge

On 08 April 2019, Arlene Cloete started a new job at a R28 billion retailer where she’d be engaging across numerous product channels and having to influence people over multiple organisation levels, including some very senior stakeholders.

The role required Arlene to be able to translate business-wide needs (across 28 brands) into “brilliant and succinct requirements”. And she’d be working closely with an established development team who needed to move quickly but preferred a more paperless approach.

I need to get the maximum out of any and all project-related/ business analysis interactions. While my role was more ‘IT’ Business Analyst before – it now has a strong ‘Business’ component to it.

And while it is easy for Arlene to connect with people and build rapport quite quickly, she knew that her stakeholder engagement, modelling skills, and requirements documentation needed to be sharpened to meet this new challenge.

The Solution

Navigating the end-to-end business analysis ‘value stream’ to deliver a meaningful contribution

When Arlene saw the Business Change Academy’s training programme it ticked all the boxes for her right away.

Covering everything from strategy definition, through business processes and requirements definition, to benefits realisation – with stakeholder engagement firmly at its heart – The Business Analyst Bootcamp™ ‘Process Track’ was exactly what was needed.

Previously I felt lost as I was not sure ‘what applies, when’ or ‘how it fits and hangs together’. Business Change Academy’s training pulled it all together for me – into a semblance of sanity!

With this new appreciation of the business analysis ‘value stream’, Arlene was able to go back to the organisation and orchestrate what the end-to-end contribution looks like for her in her role and context.

And she says it’s having an immediate impact – as she’s able to “extract maximum value” while engaging with stakeholders because she knows “the right techniques to apply whilst thinking on my feet!”

The Result

Acquiring an internationally recognised qualification catapults belief to the next level

Following The Business Analyst Bootcamp™, and armed with business modelling, investment appraisal, use case and ‘triple backlog’ techniques, Arlene was immediately able to add more value and saw swift returns.

It’s catapulted my career because I’m now tackling the role with newly found confidence and bona fide competence!

With “no more quivering in my voice or false courage” Arlene has found that her contribution is taken more seriously on projects and that she’s now in control of her destiny, in terms of the role she plays today and achieving her career aspirations of tomorrow.

The Word

Exceptional training for people who are serious about formalising their business analysis expertise

Arlene’s driving motivation was to refine her business analysis skills by complementing her past experience with fresh learnings for the next step in her business analyst career.

Arlene Cloete Wiseblood BA BCA Testimonial

“My training experience with the Business Change Academy was exceptional. Joe is a seasoned facilitator — BA ‘Oracle’ and legendary in his approach — and I am now ready to get real about my skills!”

The Business Analyst Bootcamp™

Put your career on the fast-track by learning your business analysis stripes with South Africa’s premier training programme for business analyst success

Learn More

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Talks

Build Your Business Analyst Career The Smarter Way

Is your go-to business analysis approach centered around completing a standard organisational template? Do you spend your time filling in document sections with little guidance on how to get the information needed? Are you stuck in the cycle of completing the same deliverable, top-to-bottom, each, and every, single, time?

That’s the trouble with templates, they dumb business analysis down – “if your only tool is a hammer then every problem looks like a nail” – and keep the perceived value of the role rooted in the stereotype of scribe, documenter, and translator.

Isn’t it time you owned the template, rather than letting the template own you? This workshop will shift you away from template-driven documentation by taking you on a journey of discovery into the world of technique-driven analysis.

You’ll cover:

  • Resetting what it means to be successful as a business analyst
  • An agnostic business analysis process model for meaningful work
  • Core tools and techniques that mobilise your influence and impact
  • Surefire ways to grow business analysis knowledge, skills, and abilities

Whether you are just starting out in your first business analyst role or have been in the profession for some time (or even longer!), this session will give you expert guidance to avoid the pitfalls of templates and build your business analyst career the smarter way.

Slides from the workshop ‘Build Your Business Analyst Career The Smarter Way’, as presented by Joe Newbert at IIBA-SA Professional Development Day 2019.

Event details

What, when and where it happened:

  • IIBA-SA Professional Development Day
  • 24 July 2019
  • Cape Town, South Africa

About the speaker

Joe Newbert is a trainer, writer, speaker and business consultant, with a focus on successful business change through performance improvement. He is the Managing Director at Business Change Academy and founder of Inter-View.Report

For more than 20 years, Joe has been working and managing teams on over 100 projects, across five continents, helping organisations and individuals to leverage the benefits of business analysis, solution development and change management for enduring results. Newbert’s other projects include the creation of the hands-on business consulting toolset Sketchnalysis, and Pragnalysis, a resource hub that provides practical guidance for business analysts, project leaders and change managers.

When not enabling business change, you can usually find Joe out in the wilderness, running a trail somewhere.

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Talks

Requirements Elicitation Techniques For Data Gathering

Slides from the presentation ‘Requirements Elicitation Techniques For Data Gathering’, as presented by Joe Newbert at DAMA User Group Meeting 18 July 2019.

Event details

What, when and where it happened:

  • DAMA SA User Group Meeting
  • 18 July 2019
  • Cape Town, South Africa

About the speaker

Joe Newbert is a trainer, writer, speaker and business consultant, with a focus on successful business change through performance improvement. He is the Managing Director at Business Change Academy and founder of Inter-View.Report

For more than 20 years, Joe has been working and managing teams on over 100 projects, across five continents, helping organisations and individuals to leverage the benefits of business analysis, solution development and change management for enduring results. Newbert’s other projects include the creation of the hands-on business consulting toolset Sketchnalysis, and Pragnalysis, a resource hub that provides practical guidance for business analysts, project leaders and change managers.

When not enabling business change, you can usually find Joe out in the wilderness, running a trail somewhere.

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News

Helping Agile Projects Succeed Through Business Analysis

Helping Agile Projects Succeed Through Business Analysis News

Business Change Academy’s new Agile Business Analysis course is bringing much-needed context in helping Agile projects succeed through business analysis.

The Agile way of working is becoming ever more popular in today’s business, due to an iterative and incremental framework that allows for adaptive business requirements and adoptive product change. It’s a smart way to work, and so it makes sense for you, the business analyst, to get to grips with how you can contribute to the success of Agile development projects.

And this training course will help you do exactly that.

Based on a real-life case study, you’ll leverage your existing business analysis knowledge and techniques to practise applying the Agile approach within a business analysis scenario. You’ll come away with a real understanding of how business analysis is applied within the context of the Agile philosophy.

Plus you’ll not only explore the philosophy behind Agile, but how to apply the methods and techniques used within the business and the principles that guide this Agile way of working within the business analysis approach

Presented to you by Joe Newbert, who brings his substantial experience of training in business analysis and change, this intensive 3-day BCS Professional Certificate in Agile Business Analysis training course will develop your knowledge, skills, and abilities to support business change programmes within your organisation successfully.

According to Joe,

“Today, it is essential to possess a blend of both traditional and agile and business analysis skills. with the lack of business analysis thinking on Agile projects often leading to unforeseen and negative consequences during the implementation of software products and solutions. Effective business analysis can help ensure the success of Agile projects.”

Over the last ten years, or so, the ‘Agile Business Analyst’ has become a much-used but often misunderstood role. An Agile Business Analyst is someone who applies the professional discipline of business analysis, but who also applies the principles and values of agile to their business analysis work. And it’s with this solid foundation and context of business analysis, together, that greater success with your Agile projects can be achieved.

The Professional Certificate in Agile Business Analysis is relevant for anyone wishing to understand the Agile approach from a business perspective, and how they can support effective business analysis. This includes business analysts, product owners, scrum masters, project managers, business managers, and their team members.

You can learn more about the BCS Practitioner Certificate in Agile Business Analysis here, or contact the team@businesschange.academy for further details.

About Business Change Academy

Business Change Academy is a training company based in Cape Town, South Africa. Founded in 2008, Business Change Academy provides accredited qualifications + short courses for project professionals seeking internationally recognised best-practice competencies in business analysis, solution delivery and change management.

Editorial contact

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Success Stories

Meet Lana Woollgar | Business Analysis Practice Delegate

Lana Woollgar is a Business Analyst at The Foschini Group and a recent delegate on our Business Analysis Practice course.

Lana had an epiphany on the Business Analysis Practice course – that the acronyms are not just ‘buzzwords’ anymore! She found that the focused and practical content helped her to see the value and application of techniques across the business analysis spectrum.

Here’s what Lana had to say about her training experience:

Tell us a bit about yourself, Lana.

I’ve been performing business analysis for over 10 years, and have been working at The Foschini Group in various positions for the past 15 years.

Why did you choose to take the business analysis practice course?

Obtaining this formal business analyst certificate is a goal I want to achieve – and one that I have now successfully completed!

How will the course help you in your career?

Having the techniques to perform strategic analysis on the business areas and identify their issues will be invaluable to me on my projects.

What was your biggest learning – did you have an AHA! Moment?

The acronyms are not just ‘buzzwords’ anymore! I can see the value and applications of the techniques.

What did you enjoy most about the BCMG training experience?

I really enjoyed the intimate class and the way ALL delegates are encouraged to participate.

What would you tell someone who is considering doing this course?

You’ll really like the focused content and practical work that cements each section. I recommend it.

In the spirit of ‘keep growing’, what would you like to learn next?

I am on the path towards my International Diploma in Business Analysis – so next up is Commercial Awareness.

The acronyms are not just ‘buzzwords’ anymore! The focused and practical content helped me to see the value and application of techniques across the business analysis spectrum.

Lana took the steps to go beyond the buzzwords and apply techniques in a way that adds real value in the strategic analysis of business. Are you ready to gear up? Download the Business Analysis Practice course brochure now.
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Success Stories

Meet Yaseen Patel | Foundation in Business Analysis Delegate

Yaseen Patel Foundation in Business Analysis Delegate

Yaseen Patel is a Business Analyst at Saratoga and a recent delegate on our Foundation in Business Analysis short course.

Yaseen believes that being certification rich always feels great, but that his eagerness to implement the learnings he made on the business analysis foundation course – and that there were plenty of those – on to his current projects is the real benefit.

Here’s what Yaseen had to say about his training experience:

Tell us a bit about yourself, Yaseen.

I’m a Business Analyst at Saratoga, with 3 years experience under my belt.

And I also volunteer for the IIBA-SA as Social Media manager for the organisation.

Why did you decide to take the foundation in business analysis course?

My intentions were to sharpen my analysis skills by learning new techniques and methods, and I choose the foundation course as I wanted to ensure a solid base and sound analytical mindset in order to produce higher quality outputs.

Plus I wanted to place particular focus on strategy analysis, and the making of business and financial cases.

How will the course learnings help you in your career?

The learnings will help me to take a more structured approach to my business analysis activities.  And now not only do I realise the full value added through business analysis activities, but I can communicate it too.

What was your biggest learning – did you have an AHA! Moment?

There were plenty of those.

Aligning the material to real-world examples indicated where and how the techniques can be used in practice, and then debating the topics as a group increased the quality of my learnings.

What did you enjoy most about your training experience?

Being relaxed and going through the material to discuss and clarify understanding when needed made me very comfortable with the time-frame of the course, which at first was a bit scary.

What would you tell someone who is considering doing this course?

Certification rich always feels great, but taking away the eagerness to implement the many learnings on to your current projects is the real benefit.

In the spirit of ‘keep growing’, what would you like to learn next?

I’m going to complete the full International Diploma in Business Analysis 🙂

Yaseen took the steps to get a solid analytical mindset and is producing higher quality outputs. Are you ready to gear up? Download the Foundation in Business Analysis course brochure now.
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Meet Thabisile Zikalala | Modelling Business Processes Delegate

Thabisile Zikalala Modelling Business Processes Delegate

Thabisile Zikalala is a Business Analyst at Yekani Manufacturing and a recent delegate on our Modelling Business Processes course.

Thabi found that seeing how the whole process fitted together on the Modelling Business Processes course was an AHA! moment for her, and, it’s a big statement, but she now understands how to carry out her job in a way that adds much more value.

Here’s what Thabi had to say about her training experience:

Tell us a bit about yourself, Thabi.

By profession I’m an electronics engineer and I’ve been wanting to move into the role of a business analyst for some time.

Fortunately, the company I work for has created the post for me and I have now been in the role for just a few months!

Why did you choose to take the modelling business processes course?

As a result of my new role, I wanted to acquire the tools of the trade so that I can be tested in what I do.

I needed to learn skills that will enable me to do my job thoroughly and deliver professionally, which will add value to myself, the organisation I work for and the industry sector.

How will the course help you in your career?

I now understand how to carry out the function of my job.

We covered everything through business environment analysis, budgeting, costing and pricing, and use case and class diagrams.

I’ll need to work with them more to understand it all better, and gain on-the-job clarity, but the course has opened doors I will explore.

What was your biggest learning – did you have an AHA! Moment?

To see how the whole process fit together was a definite Aha! moment for me.

My role involves a lot of business process improvement work, and the methodology and notation I learned have given me much more insight that I had previously.

It was also helpful to move the business process model right through into requirements engineering. And The financial analysis of products will also be very useful for the work that I do.

What did you enjoy most about your training experience?

I enjoyed it all.

The intimate class allowed the time to collaborate with team members, and many meaningful interactions surfaced because of it.

What would you tell someone who is considering doing this course?

It will expand your scope of operation.

There is a lot of work that is not done in a way that adds value, due to lack of understanding about the value of business analysis, and the course frames how to best do it well.

It’s great investment to enhance whatever business analysis skills you have, and those you lack.

In the spirit of ‘keep growing’, what would you like to learn next?

Finishing off the International Diploma in Business Analysis is next.

And then I’ll be applying the many learnings from the programme to the work that I do – and that will keep me very busy indeed!

Thabi took the steps to learn how the whole business analysis process fits together
and is now carrying out her job in a way that adds much more value. Are you ready to
gear up? 
Download the Modelling Business Processes course brochure now.